Terms & conditions Guesthouse portal


Last revision October 1st, 2020


My Gay Venture booking platform is an online platform that connect local LGBTQ guesthouses with travellers.


My Gay Venture is a private limited liability company registered and based in Copenhagen, Denmark, in cooperated under Danish law

My Gay Venture ApS is registered with the Danish Commerce and Companies Agency with CVR number: 38416553

By making a reservation through our platform, mygayventure.com, you (the traveller) are making a contract with the guesthouse from whom you are purchasing the accommodation. My Gay Venture is only an intermediary between you and the guesthouse.


My Gay Venture is not a party to any agreement between you and the guesthouse nor liable for any (attributable) failure to perform or other damages arising out of this relationship.

These terms and conditions govern the use of the mygayventure.com guesthouse platform. We kindly request all users of this platform to read these Terms & Conditions carefully before using the platform, irrespective of whether you become a registered user or not, you accept these Terms & Conditions in full. If you disagree with these Terms & Conditions, you must not use the platform.
Below you will find Terms & Conditions relevant for the travellers as well as general conditions.

The traveller – definition

The traveller is defined as the person requesting and paying for accommodation offered by the guesthouse. As a traveller you understand and agree that the guesthouse is not an individual involved in professional travel activities.

Booking Requests

When you make a booking via mygayventure.com guesthouse platform, My Gay Venture will immediately send the confirmation to the guesthouse owner.

Reservation

When you receive the confirmation e-mail, the reservation is valid and confirmed.

Cancellation policy – Bookings cancelled by the traveller

*20 days before check-in: 100% refund


*19-10 days before check-in: 80% refund


*9-5 days before check-in: 50% refund


*4-0 days before check-in: No refund

Cancellation policy – Bookings cancelled by the guesthouse


We will do whatever we can to avoid the guesthouse cancel a booking and if they do we will try best possible to offer an alternative.


If not possible and if the guest is not happy with the alternative the traveller will be refunded 100%.


Travel insurance

My Gay Venture does not offer any travel insurance in case you need to cancel later than 20 days before your arrival.

If a traveller need to cancel because of health issues, death in nearest family, force majeure, etc. they are please to e-mail info@mygayventure.com with the booking number in the subject line, explaining the situation and why they need to cancel.

My Gay Venture will contact the guesthouse owners and ask if they are willing to grant a full refund. If they are willing to do so My Gay Venture will refund the full amount.

My Gay Venture or the guesthouse owner are in no way obligated to give a refund after the 20 days have passed.


Payment

The price shown on the webpage at check-out is the total price, including any booking commission fees. Only additional cost is a transaction fee of 1.4 % (European credit/debit cards) or 2.9 % (Non-European credit/debit cards).

The total amount, including credit card fees will be debited your credit card 20 days prior to check-in.

The pricing is at the hosts sole discretion. My Gay Venture has no influence on the accomondation cost.

On your bank account statement payments to My Gay Venture hosts, will show as STRIPE.COM.
My Gay Venture reserve the right to use credit card processors or banks inside or outside the European Union to process your transactions. In some instances, your bank or credit card issuer may charge you a fee for foreign transactions. Before purchasing any service, please check with your bank or credit card issuer for more information about its policies regarding foreign transaction fees.

Warranties and right of cancellation

Notwithstanding anything else in these Terms & Conditions, any content, data or information is provided on an “as is” and “as available” basis, without any warranties of any kind.

The traveller can cancel the booking at any time after purchase as per the cancelation policy above.
Cancellation can be done online by logging-in on your profile on mygayventure.com

Complaints:

If you have any complaints about your stay whatsoever please e-mail them to info@mygayventure.com mentioning the booking number in the subject line.

In case the traveller wishes to file damage claim, those complains must go directly to the guide. My Gay Venture will always help the traveller best possible to find a solution acceptable to both the traveller and the guesthouse. My Gay Venture can however not be held liable, if impossible to find an acceptable solution between the host and traveller.

When filing a complaint, you agree truthfully to provide My Gay Venture with all necessary information and documentation about the booking and experience.

Complaints or issues with the website or the services we provide, you can always contact My Gay Venture at e-mail info@mygayventure.com or phone +45 53865659 and we will try best possible to resolve your problem.

To the extent permitted by law, these Terms & Conditions and the provision of our services shall be governed by and construed in accordance with Danish law. All disputes arising out of these Terms & Conditions and our services, shall exclusively be summited to the competent Court in Copenhagen, Denmark.

User Accounts

To use all the services available, you must create a My Gay Venture account. Any sign up is subject to you providing true, accurate and complete personal information as prompted by the relevant sign-up feature. As user, you undertake to keep your registered data accurate and current, thus update your data when relevant.

You are responsible for any actions that take place while using your My Gay Venture profile. We urge all users to keep their username and password secure and not allowing anyone else to use their credentials to access the profile. My Gay Venture is not responsible for any loss or damage that results from unauthorized use of your username and password, with or without your knowledge.

Privacy policy

Your privacy is significant to us. For more details about how we protect your privacy, please visit our Privacy Policy section.

Proprietary Material

All material on this platform, including but not limited to software, text, editorial content, data, graphics, designs, look, photographs, formatting, sound & music, images, videos, typefaces and any other content visible or written on the My Gay Venture platform is owned by My Gay Venture, or used with the permission from the rightfully owner. No one is allowed to download, re-transmit, copy, re-configure or by any other means reproduce anything from this website without prior written permission from My Gay Venture.

Amendments

Our Terms & Conditions might be amended from time to time. It will show under the Terms & Conditions section when our Terms & Conditions were last amended.

My Gay Venture recommend users of this platform to always read the Terms & Conditions every time services of the platform are used.

Quality of information

Quality is important to My Gay Venture and we strive to only show relevant and correct information on the platform. Since the platform is based on information from the users (primarily guesthouse owners), we can however not guarantee all content on the platform to be without errors.

All information disclosed regarding the accommodation offers is based on information provided to My Gay Venture by the guesthouse owner. We use our utmost skills to vet and verify the information provided by the guesthouse owner, but we cannot guarantee that all information is correct, accurate or complete. Each guesthouse owner will always be responsible for the accuracy, completeness and correctness of the descriptive information displayed related to their tours/experiences.

Website performance

We believe we have a very well designed and performance strong platform. However, due to the constant development of our platform, we may amend, correct, improve, modify or make any other changes to our website and services at any time. This may result in discontinuing features, displays or content without notice to the users of this platform. We do not warrant that our website and/or our services will be uninterrupted or error-free. My Gay Venture reserves the right to discontinue, temporarily or permanently, the platform with or without notice. As a user, you agree that My Gay Venture will not be liable to you or any third party for any modification, discontinuance or suspension of the use of the platform.

Liability

My Gay Venture is only responsible for facilitating the availability and performance of our website. The liability of My Gay Venture will always be limited to the commission paid to My Gay Venture.
In no event or circumstances shall My Gay Venture be liable for any incidental, special or indirect damages, whether in an action of contract or other actions resulting from staying in any of the guesthouses offered by the guesthouse owner.

User interaction initiated via the My Gay Venture platform

Any user is responsible for interactions with other users, whether online or in person. My Gay Venture assumes no responsibility or liability for any loss or damage resulting from any interaction between users of the platform. Users agree to take reasonable precautions during all interactions with other users and conduct their own necessary investigation before meeting another person in person. My Gay Venture has no obligation to become involved in disputes between users of the platform.

Age Restrictions

The platform is intended solely for persons who are 18 years of age or older. Any access to or use of the platform by anyone under 18 years of age is prohibited. By accessing or using the platform you represent and warrant that you are 18 years of age or older.

Profiles and Termination

My Gay Venture reserve the right, at its sole discretion, to suspend or terminate any users account or part thereof and remove or discard any content submitted by the user within the platform, for any reason or no reason. Any suspected fraudulent, illegal or abusive activity that will be ground for termination of any user’s services, may be reported to the appropriate law enforcement authorities.
Furthermore, My Gay Venture reserve the right to amend profiles containing inappropriate text or pictures. In such cases, the user will be notified by My Gay Venture and asked to amend the profile. If no action is taken the profile will be deleted.

If My Gay Venture terminates any user profile for breach of this agreement, the user will not be entitled to any refund.

In case of any violation of local and/or international laws, committed during the process of payments concerning services of the platform, the user will immediately be suspended from using the site and all data that may be relevant about the user’s personal identification information, will be shared with the authorities in cooperation for investigation.

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