Terms and conditions

Last revision May 31st 2018

My Gay Venture is an online-platform that connect local LGBTQ people who wish to share their local knowledge to likeminded people, whether it be a gay bar-crawl around all the cool bars, a tour guide showing you around town for a day of sight-seeing, a cozy dinner in the home of one of the hosts, giving you a real taste of the local cuisine or any other local inspired experience.

My Gay Venture is a private limited liability company registered and based in Copenhagen, Denmark, in cooperated under Danish law.
My Gay Venture ApS is registered with the Danish Commerce and Companies Agency with CVR number: 38416553

By making a reservation through our platform, mygayventure.com, you (the traveller) are making a contract with the host from whom you are purchasing the experience. My Gay Venture is only an intermediary between you and the host.

My Gay Venture is not a party to any agreement between you and the host nor liable for any (attributable) failure to perform or other damages arising out of this relationship.
These terms and conditions govern the use of the mygayventure.com platform. We kindly request all users of this platform to read these Terms & Conditions carefully before using the platform, irrespective of whether you become a registered user or not, you accept these Terms & Conditions in full. If you disagree with these Terms & Conditions, you must not use the platform.
Below you will find Terms & Conditions relevant for both the hosts and the travellers as well as general conditions.

For travellers

The traveller – definition
The traveller is defined as the person requesting and paying for tours offered by the host. As a traveller you understand and agree that the host is not an individual involved in professional travel activities. A host is not always a licensed and/or qualified tour guide. The host is a person, who resides in and has knowledge of a certain geographical area and wishes to share it with the traveller.

Booking Requests
When you make a booking via mygayventure.com, My Gay Venture will immediately check host availability and within 48 hours confirm or reject the booking. If your booking request is rejected or not confirmed within 48 hours by the host, or if you withdraw the request before confirmation, you are not charged.

Reservation
When you receive the confirmation e-mail, the reservation is valid and confirmed. This means the host has confirmed the tour/experience.

Booking cancelled by the traveller
We don’t know why you would make the mistake of cancelling an amazing My Gay Venture experience, but if you find yourself in a situation where cancelation is the only option, the following rules apply:

  • More than 15 days before the tour/experience date: You will be refunded 100% of the total price.
  • Less than 15 days before the tour/experience date: The host will be fully paid, you won’t receive a refund.

Booking cancelled by the host: 100% refund to the traveller

As a traveller, you understand that in case of no show or interruptions during the event caused by you, you as a guest are responsible for any damages, up to the amount paid.

Payment
The price shown on the webpage is the total price, including the 21.5 % My Gay Venture commission. Only additional cost is a transaction fee of 1.4 % (European credit/debit cards) or 2.9 % (None European credit/debit cards).
The pricing is at the hosts sole discretion. My Gay Venture has no influence on the tour cost.
You will be debited the full amount once the tour/experience is confirmed by e-mail and earliest 5 banking days before your tour/experience is to commence. On your bank account statement payments to My Gay Venture hosts, will show as STRIPE.COM.
My Gay Venture reserve the right to use credit card processors or banks inside or outside the European Union to process your transactions. In some instances, your bank or credit card issuer may charge you a fee for foreign transactions. Before purchasing any service, please check with your bank or credit card issuer for more information about its policies regarding foreign transaction fees.

Warranties and right of cancellation
Notwithstanding anything else in these Terms & Conditions, any content, data or information is provided on an “as is” and “as available” basis, without any warranties of any kind.  
The traveller can cancel the tour at any time after purchase. If purchase is done less than 15 days before the tour/experience the traveller is not entitled to any refund. 
If purchase and cancellation is done more than 15 days before the tour/experience the traveller is entitled to get a full refund of the total amount paid. 
Cancellation can be done via the user’s personal profile until the host has accepted the booking. To cancel your booking after the host has accepted please send an e-mail to info@mygayventure.com mentioning your booking number.

Complaints and no show
If your host did not show up you need to contact My Gay Venture by e-mail info@mygayventure.com or phone +45 53865659 within 24 hours from the time the tour was booked to commence.
If your host did not show up and the complaint was filed within 24 hours, from the time the tour was booked to commence, your amount paid will be refunded in full.
Any claim about no show later than 24 hours, from the time the tour was booked to commence, will not result in a refund of the amount paid.
In case the traveller wish to file damage claims or complaints related to the tour/experience, those complains must go directly to the guide. My Gay Venture will always help the traveller best possible to find a solution acceptable to both the traveller and the host. My Gay Venture can however not be held liable, if impossible to find an acceptable solution between the host and traveller.
When filing a complaint, you agree truthfully to provide My Gay Venture with all necessary information and documentation about the event.
Complaints or issues with the website or the services we provide, you can always contact My Gay Venture at e-mail info@mygayventure.com or phone +45 53865659 and we will try best possible to resolve your problem.

To the extent permitted by law, these Terms & Conditions and the provision of our services shall be governed by and construed in accordance with Danish law. All disputes arising out of these Terms & Conditions and our services, shall exclusively be summited to the competent Court in Copenhagen, Denmark.

For hosts

The host – definition
A My Gay Venture host is a broad definition of a LGBTQ person, who resides in a certain location and wishes to share his/her personal local experience with travellers he/she meets via My Gay Venture. Any local hosts using My Gay Venture must meet all legal requirements to give tours/show around in their local area.

Booking Requests

As a host, you will receive an e-mail from My Gay Venture as soon as one of your tours/experiences have been booked. Within 48 hours from you receive the tour request you must either confirm or reject the request. If you reject or don’t confirm within 48 hours from receiving the e-mail from My Gay Venture, the booking request expires and an e-mail will be send to the traveller, informing that the host did not confirm the booking. 
No payment will be made to you if the request is rejected or not responded to from your side. This also counts when the traveller withdraws the booking request before you confirm it. Therefore, make sure you click on that “Confirm” button in time.

Booking cancelled by the traveller:
More than 15 days before the tour/experience date: you won’t receive any payment.
Less than 15 days before the tour/experience date: you will receive payment as per the booking confirmation.

Booking cancelled by the host
When you as host cancel a confirmed booking, the you will not receive any payment. 
More important though; your confirmation rate will be influenced negatively. A low confirmation rate decreases your chance to receive future bookings.

Fees:

My Gay Venture will charge a fee of 21,5% of the total amount. This fee is covering:
Use, maintenance and development of mygayventure.com
Taxes related to the My Gay Venture fee
Promotion fee (1.5% of the 21,5% fee will be used to make promotion offers, discounts to boost bookings, etc. benefitting all hosts)

Payments:
The host will receive full payment, as per your order confirmation, latest 8 banking days after the tour/experience has been completed.
The My Gay Venture fee will be deducted from the amount paid to the host.
On your bank account income from the traveller, for your tours/experiences provided, will show as STRIPE.COM.

Applicable taxes
The My Gay Venture platform arranges contact between host and traveller. Payment for tours/experiences is done directly from the traveller to the host, via a third-party provider.
The host is responsible for determining which local taxes are applicable, including but not limited to personal or corporate income taxes, value added taxes, surcharges, sales taxes, or any other taxes, which are levied upon reservations made through the My Gay Venture platform.
Hosts warrant that they will pay such taxes timely and in compliance with the applicable tax laws.

Complaints
As a host, you agree that in case of a no show the traveller will get a refund and you won’t receive payment.
In case the traveller wish to file damage claims or complaints related to the tour/experience those complaints will go directly to the host. My Gay Venture will always try best possible to mediate between you (the host) as the provider and the client (the traveller). My Gay Venture can however not be held reliable if impossible to find an acceptable solution between the host and traveller.
Complaints or issues with the website or the services we provide, you can always contact My Gay Venture at e-mail info@mygayventure.com or phone +45 53865659 and we will try best possible to resolve your problem.

To the extent permitted by law, these Terms & Conditions and the provision of our services shall be governed by and construed in accordance with Danish law. All disputes arising out of these Terms & Conditions and our services shall exclusively be summited to the competent Court in Copenhagen, Denmark.

General

User Accounts

To use all the services available, you must create a My Gay Venture account. Any sign up is subject to you providing true, accurate and complete personal information as prompted by the relevant sign-up feature. As user, you undertake to keep your registered data accurate and current, thus update your data when relevant.
You are responsible for any actions that take place while using your My Gay Venture profile. We urge all users to keep their username and password secure and not allowing anyone else to use their credentials to access the profile. My Gay Venture is not responsible for any loss or damage that results from unauthorized use of your username and password, with or without your knowledge.

Privacy policy
Your privacy, as traveller or host, is significant to us. For more details about how we protect your privacy, please visit our Privacy Policy section.

Proprietary Material
All material on this platform, including but not limited to software, text, editorial content, data, graphics, designs, look, photographs, formatting, sound & music, images, videos, typefaces and any other content visible or written on the My Gay Venture platform is owned by My Gay Venture, or used with the permission from the rightfully owner. 
No one is allowed to download, re-transmit, copy, re-configure or by any other means reproduce anything from this website without prior written permission from My Gay Venture.

Amendments
Our Terms & Conditions might be amended from time to time. It will show under the Terms & Conditions section when our Terms & Conditions were last amended.
My Gay Venture recommend users of this platform to always read the Terms & Conditions every time services of the platform are used.

Quality of information
Quality is important to My Gay Venture and we strive to only show relevant and correct information on the platform. Since the platform is based on information from the users (primarily hosts), we can however not guarantee all content on the platform to be without errors.
All information disclosed regarding tours/experiences is based on information provided to My Gay Venture by the hosts. We use our utmost skills to vet and verify the information provided by the hosts, but we cannot guarantee that all information is correct, accurate or complete. Each host will always be responsible for the accuracy, completeness and correctness of the descriptive information displayed related to their tours/experiences.

Website performance
We believe we have a very well designed and performance strong platform. However, due to the constant development of our platform, we may amend, correct, improve, modify or make any other changes to our website and services at any time. This may result in discontinuing features, displays or content without notice to the users of this platform. We do not warrant that our website and/or our services will be uninterrupted or error-free. 
My Gay Venture reserves the right to discontinue, temporarily or permanently, the platform with or without notice. As a user, you agree that My Gay Venture will not be liable to you or any third party for any modification, discontinuance or suspension of the use of the platform.

Liability
My Gay Venture is only responsible for facilitating the availability and performance of our website.
The liability of My Gay Venture will always be limited to the amount paid to My Gay Venture (the My Gay Venture fee) by the traveller.
In no event or circumstances shall My Gay Venture be liable for any incidental, special or indirect damages, whether in an action of contract or other actions resulting from participation in any of the tour/experiences hosted by the hosts.
The participation in any of the events hosted by the hosts is at the risk of the participant.

User interaction initiated via the My Gay Venture platform

Any user is responsible for interactions with other users, whether online or in person. My Gay Venture assumes no responsibility or liability for any loss or damage resulting from any interaction between users of the platform. Users agree to take reasonable precautions during all interactions with other users, and conduct their own necessary investigation before meeting another person in person. My Gay Venture has no obligation to become involved in disputes between users of the platform.

Age Restrictions

The platform is intended solely for persons who are 18 years of age or older. Any access to or use of the platform by anyone under 18 years of age is prohibited. By accessing or using the platform you represent and warrant that you are 18 years of age or older.

Profiles and Termination

My Gay Venture reserve the right, at its sole discretion, to suspend or terminate any users account or part thereof and remove or discard any content submitted by the user within the platform, for any reason or no reason. Any suspected fraudulent, illegal or abusive activity that will be ground for termination of any user’s services, may be reported to the appropriate law enforcement authorities.
Furthermore, My Gay Venture reserve the right to amend profiles containing inappropriate text or pictures. In such cases, the user will be notified by My Gay Venture and asked to amend the profile. If no action is taken the profile will be deleted.
If My Gay Venture terminates any user profile for breach of this agreement, the user will not be entitled to any refund.
In case of any violation of local and/or international laws, committed during the process of payments concerning services of the platform, the user will immediately be suspended from using the site and all data that may be relevant about the user’s personal identification information, will be shared with the authorities in cooperation for investigation.

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